Even when you’ve never had a reason to express “Oh, it’s so hard to find great help nowadays! “, you will definitely be familiar with sentiment. It’s difficult to find good program in many areas of industry – and none of these is more prevalent compared to car service and repair. If you don’t understand much about cars, or have lately had to leave your regular mechanic, you probably feel that you’re in the middle of the minefield of potential budget-disasters waiting to happen. Today we’re looking at some of the things you can do to assure yourself that your mechanic is worthwhile – without spending anything at all!
If you get a good vibe in the customer service team, whether that is a group of individuals or nothing more than the mechanic’s own manner when he answers the phone, that is one of the crucial components of great auto service. If there are any unexpected issues with the car services, you want to feel that you are being cared for, rather than taken advantage of.
Does the particular mechanic work on weekends? Will they come to you, rather than you coming to them? How soon can they start work on your car? A workshop that is fully booked for the next six weeks strong isn’t necessarily a sign that you’ll get great auto service. It might just imply that you’ll get a stressed and overworked mechanic, and your problems will be exacerbated by driving in the meantime.
Understandably, occupational health and safety regulations prevent individuals watching the work being done on their car in most workshops. When you employ a mobile mechanic this isn’t so – you are free to talk to all of them as they work in your garage or even driveway, asking exactly what is going on.
Fixed Price Quotes
Look for a mechanic that provides fixed price quotes – this really is one of the gold standards in ensuring good auto service. We’ve almost all had the horrible experience of needing to scrape the bottom of your bank account (when you weren’t expecting to! ) so that you could get your car out of the shop and get to work the next day. Fixed price estimates remove that possibility – particularly when they are offered in conjunction with the following point.
A written guarantee on the work performed removes worry that fixed-price quotes will cause work will be rushed over. A 12-month or 20, 000km warranty is a reasonable expectation from qualified mechanics who are good at their work, and care about their customers’ satisfaction.
There’s a reason that they say word of mouth is the best advertising! It is the most reliable recommendation you can get. If none of your friends and family have been to the mechanic that you are considering having come to your home and do your car repair, there are alternative research strategies.
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Check for customer testimonials (with complete names and locations) on their internet site, or Google for customer evaluations.
This ties in to the stage above, but in some ways much more critical. A large company with a good popularity will have the experience to give accurate estimates, and the confidence and resources to supply warranties on their work. Mechanics no longer build their business on poor work – so those that have built their business to the highest degree have an innate trustworthiness.